Trust Policies

The following are Trust policies and can be found on the Trust website  (link below):

Charging and Remissions Policy

Whistle Blowing Policy

Time scales

You must raise the complaint within three months of the incident or, where a series of associated incidents have occurred, within three months of the last of these incidents. We will only consider complaints made outside of this time frame if exceptional circumstances apply (DfE/CES recommended guideline).

We will consider complaints made outside of term time to have been received on the first school day after the holiday period.

Outline:

• If a parent has a concern, in the first instance they should speak with the staff member most closely associated with the concern/incident. The class teacher should always be spoken with, as a matter of course.
• Following this, if still unhappy, this issue should be escalated to the Assistant Headteacher of the child's phase.
• On the rare occasion that the complainant is still unhappy with the outcome, the issue can then be escalated to the Deputy Headteacher, who will make a decision about whether the issue can be resolved with them or whether it needs to be escalated to the Headteacher. Often a joint approach would be used at this point.
• Any concerns about a staff members conduct should be shared directly with the Headteacher.
• If the concern is about the Headteacher and the complainant has tried to address the issue with the Headteacher but is still unhappy with the outcome, then a letter should be written to the Chair of Governors.